Drop Shipping Support! Wholesale Support!

Note: Please charge the device for 1-2 hours before using, in case the transport time is too long,

the machine cannot be turned on without power.

Dear friend, many thanks for your attention to Micool Smart Device store. We are sincerely wish your having a good shopping in our store.There are several important things about our service, please help to read it before shopping.

Q:When will my order be shipped?

A:Your order would be to processed and sent out within 1-7 business days after the payment cleared. Please make sure that your address and post code are correct before purchase.

Q: How can I track my order?

A:You can viisit "My Orders"-Find the order-Click “Track Order” /"Click here to view more.Also you can track it on the related website.

https://global.cainiao.com----- Track Aliexpress saver package/standard package

https://www.17track.net/en----Track most of the other package

Q:I have not received goods. What can I do?

A:The package usually takes 15-60 days to arrive at your address, please wait with more patience. If you can’t find any update about your order, please help to contact our customer service to check the logistics status for you.

Q:What can I do if I am not satisfied with the item I received?

A:1.We hope our products can always make you satisfied. Please give us a good rating(Five Stars) when you receive your parcel. You can contact us at any time if there's any problem, we are always been here for you, and will reply you in 12 hours if it isn't office time.Please contact us before leaving a netural or negative feedback.

2.If there's anything wrong, please contact us at the first time, through chat on line system or e-mail within 3 days after the arrival, better with pictures to show the problem clearly.

3.If you need to return, pleases do it within 7 days after the arrival, the buyer is responsible for the delivery fee.Please insure the items are in their orginal condition. If the items are damaged or lost when they are returned, you will be resposible for the damage or lost, and we can’t give you a full refund.

4.We will bear all the shipping cost if the product(s) is(are) not as advertised or there is a quality problem.

Q: Can I get more discount if I order a larger amount?

A:If you need to place big order which is more than the max quantity, please contact us to get special discount. When you place an order, make sure to confirm the size and color. please contact us before you place an order or leave us messages when order placed.

Q: Is there any extra fee for me when purchasing?

A:You need to pay the order amount when shopping, and that price include the item price and the shipping fee but not the import taxes. You may be charged customs duties and taxes when the package arrive at your address. Please help to contact your local post or customs office to find out more about your country’s customs duties and taxes.